FAQ’s

Q. I have a poor credit history, will I get finance?

A. In the majority of cases yes you will be accepted on one of our packages. However on rare occasions, some individuals will not be able to take up the finance option. If you call one of our sales staff on 0800 656 9998, they will be able to supply you with more specific details.

Q. Do I need to put down a deposit?

A. For all work carried out, there is a minimum 25% deposit required. Once the deposit has been paid, there are different ways to pay off the remainder of the work such as finance or a one off payment.

Q. Do I have to pay for an assessor to visit?

A. No, our assessors provide a completely FREE and NO OBLIGATION consultation in your home to give you the best idea of what you need without the worry of any payments.

Q. Are your installers CRB checked?

A. Any worker who is employed by TS Aquacare and has direct contact with customers has had the full CRB check.

Q. How long does it take to have the work carried out?

A. The time frame depends completely on the work that is being carried out. However to give an approximate guide, if our installers are performing a simple bath replacement, we aim for no longer than 1-2 days.

Q. How long have you been in business?

A. TS Adaptations is part of T&S Heating Ltd which was founded in 1974 by local tradesman Malcolm Theakstone.

Q. Where are your products manufactured?

A. Our entire bath range is manufactured in the UK. This is something we try and carry throughout the company with everything we install and use, so if it is possible to get it British made, then that is where we will source it from.

Q. How do I know if I will get a free hamper?

A. If you have any work carried out by TS Aquacare then you will automatically qualify for your free spa gift hamper.

Q. Do your staff members carry identification?

A. All of our staff members carry identification cards. If someone arrives at your property claiming to work for TS Adaptations but does not have an identification card, do not let them in and contact our sales office as soon as possible on 0800 656 9998.